All orders are processed according to the following conditions. Other agreements are only valid in writing. The general terms and conditions of our customers are not accepted even if these are not explicitly denied.
All prices are based on the conditions EXW-Oberentfelden/CH. The quoted prices are only valid for therein mentioned qualities and quantities. Quotations are in general valid for a period of 6 weeks. The minimal value per order for customized products, excl. packing material and VAT, is CHF 300.- resp. EUR 300.-, for Standard-Stripbrushes the minimal value per order is CHF 150.- resp. EUR 150.-.
2. Shipping, freight costs and packing material
Complaints related to transport have to be reported to the last freight forwarder immediately after receiving of the goods. Single use packing material is charged to the customer and can't be returned to us. Returned multiple use packing material (wooden boxes, steel containers) will be credited with 90% of the charged value only if those have been returned within 2 months after delivery. Defective multiple use packing material will not be credited. The costs for returning to our factory in CH-Oberentfelden are at the expenses of our customers.
3. Benefit and risks
Benefits and risks are transferred to the customer as soon as the goods are handed over to the freight forwarder. The costs for shipment and transport insurance have to be covered by the customer.
4. Products in special versions
Due to reasons of production the quantities for products in special versions can differ by +/- 10% from the ordered quantity.
5. Scope of the obligation to deliver
The expected delivery time which is not binding is visible on our order confirmation. For compliance, we take the best possible care. In the case of “force majeure” or events or circumstances outside of our control,we take no responsibility to replace late shipments or shipments that cannot be delivered.
6. Payment conditions
All invoices have to be paid within 30 days after issue date of the invoice. After this period, we are entitled to give the buyer a reasonable “dead-line” time limit for payment. After this time limit has expired, we will charge a fee of CHF 20.- per invoice for our extra expenses. Article 107 CH-OR remains active.
We take full responsibility for all our product quality related to failures of material and production. Faulty products will be replaced or repaired. We reject all claims for compensations or reduction of purchase price,after these are agreed upon. Quality claims have to be reported within a time limit of 8 days after receiving of the goods. In case of hidden defects the report has to be made immediately after detection. We reject all costs and consequential costs caused by operation and any damages of our products. The customer takes responsibility for the correct usage of our product. No lifetime warranty can be made.
8. Copyright, patent and trademark
Trademarks, drawings, sketches and projects remain our property. Without express permission from ourselves no information, related to our product, may be transferred to third parties.
9. Place for jurisdictions
All disputes arising from the contractual relationship between the parties is for settlement under judicial court in Aarau. The contract shall be governed by Swiss substantive law.
Oberentfelden, 8. January 2020